Build bulletproof chargeback cases with guided evidence and real-time oversight
From first dispute to resolution, our workflow keeps investigators, managers, and regulators aligned with auditable histories and USD conversion integrity.
Active chargebacks
42
Evidence completeness
94%
Average resolution
8.4 days
How our chargeback workflow delivers outcomes
Built for multi-role review, every stage prompts the right evidence, keeps audit history tight, and provides decision-ready summaries for financial institutions.
Intake & intelligence
Guided forms structure the incident summary, affected wallets, and counterparties. Automated blockchain lookups pre-fill transaction hashes and counterpart profiles.
Evidence & escalation
Managers review uploads, assign follow-ups, and request clarifications. USD snapshots and platform correspondence stay linked to a single secure thread.
Submission & resolution
Admin teams export regulator-ready packages, attach rebuttal guides, and track institution responses all the way through payout or appeal.
Realtime status signals
- Filed with evidence pack
- Awaiting claimant follow-up
- Bank dispute escalated
- Arbitration response due
Role-aware tooling
Investigators capture facts, managers approve evidence, admins control communications, and executives monitor exposure — all without leaving the flow.
Prepared for regulators, built for teams
Our templates embed the documentation banks and agencies require. Timelines, wallet movements, and contact history are ready the moment a dispute escalates.
Immutable evidence trail
Uploads are checksum-verified with role-based access and detailed revision logs.
Real FX snapshots
Automatic spot-rate capture keeps USD valuations consistent with ledger time stamps.
Escalation playbooks
Pre-built response templates align teams on next steps for banks, card issuers, and regulators.
Frequently asked
What evidence should be uploaded? +
Screenshots of transactions, platform correspondence, KYC records, and any contracts are encouraged. The assistant flags missing documents based on the incident type selected.
How fast are reviews completed? +
First assessment typically arrives in under 24 hours. Time-sensitive escalations can be marked priority to trigger immediate manager review and SMS alerts.
Do you support non-card chargebacks? +
Yes — we accommodate bank wires, OTC desks, and P2P transfers. Custom workflows can be activated per counterparty, including direct investigator contact fields.