Olga Morozova
Head of Client Services • Warsaw
“Their escalation desk doesn’t just acknowledge incidents, it delivers a plan of attack with named owners in minutes.”
Contact
Connect with the recovery desk
Our global support pods operate around the clock. Whether you are escalating a live incident or exploring strategic engagement, the right specialists are one message away.
Incident bridge • Bitstamp Enterprise
Dispute liaison • OKX Legal Ops
Wallet recovery • Trust Wallet
Market surveillance • Kraken OTC
Support operating model
Every chargeback engagement is managed through layered pods so communication stays immediate and forensic data keeps flowing without bottlenecks.
Critical escalations
Priority desk routes AML flags, regulatory notices, or platform freezes to executive responders within 15 minutes.
Investigation intake
Secure portals capture claimant narratives, evidence uploads, and counterpart details with checksum verification.
Institution coordination
Pre-built playbooks align communications with banks, exchanges, and regulators so nothing falls through the cracks.
Availability
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Americas hub • New York • 24/7 voice & secure chat
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EMEA hub • Paris • EU regulatory engagement
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APAC hub • Singapore • OTC & cross-border expertise
Preferred intake
Submit cases through the dashboard for encrypted evidence handling and live status tracking. For urgent matters, escalate via the priority hotline in your onboarding pack.
Arjun Patel
Senior Recovery Lead • Dubai
“We now have direct lines into every major exchange and bank we collaborate with. That used to take weeks of relationship building.”
Luciana Ferreira
Compliance Supervisor • São Paulo
“The support team guides our operators through evidence preparation with military precision. We don’t guess what a bank wants anymore.”
Ready when you are
Log into the dashboard to open a case, schedule a readiness review, or chat with the investigators who run your recovery program.